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Listing / Modifying Accounts

From the main Reseller menu, navigate to Account Manager → select the “List Users” link. You will see a page that looks like this:

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Modifying an Account

To modify an account, click on the User’s name in the first column of the table. You will then be taken to that User’s account screen. Click the “Actions → Modify ” item at the screen. In this example, we have clicked on the User “demo_user” and then clicked on “Modify User”

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To change the User’s package, simply select the desired package name from the dropdown menu and click “Save.” Or, you can manually edit the User’s settings below. Please note that you cannot change a User’s IP address or domain name. Such a change requires that you remove and recreate the User account.

Be sure to click “Save” when you are finished making changes.

Deleting Users

Users are deleted by placing a check next to the User, then clicking the “Delete” button at the top of the table. You can delete several Users at once. Deleting a User means his/her account and all files/directories are removed.

Suspending / Unsuspending Users

You may suspend/unsuspend Users by placing a check next to the User, then clicking the “Suspend/Unsuspend” button at the top of the table.

A suspended site stops functioning entirely. The customer cannot log into the control panel, access FTP, etc. Visitors to the suspended customer’s site will see 404 error messages because the domain files are no longer available. (Please note none of the customer’s files are deleted, just unavailable.)

Note:

Users automatically suspended by DirectAdmin for exceeding bandwidth quotas may be unsuspended, but DirectAdmin will automatically suspend them again the next day at midnight (assuming their bandwidth quota hasn’t been upgraded).

Changing a User’s Password

To change a User’s password, click the “Change a Users Password” link under the list of users (first select the user which password you want to change!).

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Type in the Username and new password, then click “Submit.” With Random the system will generate a Password for you.

Send A Message

To send a message to specific Users, place a checkmark next to their username(s) in the table and click the “Send a Message” button. You will see a screen that looks like this:

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Need more help?

Please contact your hosting company for more assistance, or visit the DirectAdmin support forum at https://forum.directadmin.com/.

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