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Creating Accounts (Users)

From the Access level Reseller, Account Manager → select the “Add New User” link. You will see a page that looks like this:

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Above is an example of how this form is filled out. Each item will now be discussed in detail.

Username

The username must be four to eight characters long and can contain only letters or numbers. Please enter the username all in lower-case letters. The username is what your customer will use to sign into their control panel, access their main FTP account, sign in with SSH (if you choose to allow it), and upload with FrontPage. Many web hosts allow their customer to choose the username, and this option will usually appear on the host’s signup form.

Password

The password needs to be a minimum of five characters, and should include a variety of letters (both lower- and upper-case) and numbers. Many web hosts allow their customer to choose the password, and this option will usually appear on the host’s signup form. With Random the system will generate a Password for you.

Domain

This is the customer’s domain name. You do not need to enter the “http://” or the “www.” All domain extensions are supported: .com, .co.uk, .ca, .com.au, etc.

User Package

A package is a combination of features (packages are also referred to as hosting plans). Before creating a hosting account, you must create at least one package first. Please visit the tutorial on packages here. In the above example, we created a packaged called “package-1” beforehand and then selected it for our customer at this screen.

IP

This is the IP address that the customer’s site will be hosted on. You may select any IP address from the dropdown list.

If your Reseller account was created with the ability to use the server’s main IP address, you will see the option “IP – Shared – Server.”

If you have several IP addresses assigned to you, you may select a free IP address for your customer. Please note that the IP address won’t be in the list next time, as it is now owned by that customer. You can, however, make the IP address “shared” by accessing the “IP Management” feature from the main Reseller menu.

Send Mail Notification

Check this box to automatically send the customer their account details by e-mail. You can click the “Edit User Message” link to customize the e-mail content.

Important:

To change the “From:” address of these welcome messages, switch to User Access and navigate to the “Site Summary/Statistics/Logs” menu. Then, enter the appropriate e-mail address in the “E-mail” field.

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After making changes, click the “Save” button. You may restore the message back to its original content by clicking the “Reset” button.

Customize

The Customize button allows you to edit package features for this customer only. Click the button only after you have entered all the customer’s details in the above fields. When you are finished, click the “Submit” button.

Account Creation

After you click “Submit” you should see a message that looks like this:

If something go wrong, you will get a warning message. Read it carefully and follow the intsructions.

Need more help?

Please contact your hosting company for more assistance, or visit the DirectAdmin support forum at https://forum.directadmin.com/.

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